Important
Our ability to provide you with all the free services is dependent on
new people joining regularly, so if you enjoy the service and would
like to help keep it going, then please do your part and share the freedom
by sending everyone you know to F I C .
1. How do I set up my Netscape e-mail?
In Netscape (2.x and 3.x), go to the Options menu and select Mail &
News preferences. Using lower case letters only, set your preferences
as follows:
Outgoing Mail (SMTP) Server: pop.freeizone.net
Incoming Mail (POP3) Server : pop.freeizone.net
POP User Name: username (your username@freeizone.net)
In the Identity tab enter:
Your Name: your name
Your E-mail: username@freeizone.net (i.e. jqpublic@freeizone.net)
Reply-To-Address: username@freeizone.net (i.e. jqpublic@freeizone.net)
Netscape (4.x): Go to Edit and
Preferences. Click the plus sign next to mail & groups. Click on
Identity to enter your e-mail information. Click on Mail Servers to
enter server information.
1b. How do I set up my Outlook Express e-mail?
Open Outlook as if you wanted to check your e-mails
Click on tools to Accounts
Click the Mail Tab
Click on Add
Select Mail
enter the information requested :
Your username without the freeizone.net extention
Click next
enter your reply address username@freeizone.net
Click next then enter: pop.freeizone.net
in the next line enter: pop.freeizone.net
Click next
enter your username without the freeizone.net extension
in the next line enter your password
Click next
enter your username
Click next
choose " I will establish the connection manually "
Click next
Click finish
1c. How do I set up my Outlook Express 5.0 e-mail?
Open Internet Explorer
Click on Mail icon to Open Microsoft Outlook Express
Click on Tools
Click on Accounts
Click Add
Type your Name
Click Next
Type in your E-Mail Address (Example: johndoe@freeizone.net)
Click Next
Type in your POP Account: pop.freeizone.net
Type in your SMTP Account: pop.freeizone.net
Click Next
Type in your user Name (Example: johndoe) do not add freeizone.net
after username here.
Type in your Password (Example: *****)
Check to save your Password, at this time if desired
Click Next
Click Finished
1d. Why do I get error 691 invalid username or
password?
Please make sure you are entering your username with the extension
freeizone.net in the username line of the dialer, before connecting.
Example: username@freeizone.net
2. Can I have more than one e-mail account?
Yes
3. Why can’t I receive e-mail?
Before contacting technical support, check the following:
1. Make sure you have established a connection. To verify that you
are connected, double click on your freeizone.net dialer icon.
A "connected to" window should pop up with the duration of
the connection increasing.
2. If you are prompted for a password, make certain you are typing
it in correctly (it is case sensitive). Your e-mail password is the
same as your log-in password.
3. Click on the "get mail" icon on the top left of the task
bar in the mail room to download mail to your inbox.
4. To read a piece of mail, maximize your screen. Click on the sender's
name. The mail message should appear in the lower section of the mail
room window. Keep in mind that the size of the three windows in the
mail room can be changed in proportion to each other by clicking on
and dragging the vertical or horizontal divider. If there are messages
in your inbox but you can't read them, click on the bottom edge of the
window and drag it up. The mail message should appear underneath.
5. If you are using a program such as cybersitter or netnanny, check
that program's diagnostics to see if it is holding back mail due to
its content.
4. Why do I get an Invalid Page Fault when I try
to send or receive mail?
Invalid Page Fault errors in Netscape Navigator mail can be caused
by a corrupt inbox or outbox. To resolve this problem, follow these
steps:
1. Close Netscape Navigator .
2. Using Windows 95 Explorer or Windows 3.1 File Manager, locate the
files named INBOX and INBOX.SNM. Rename both files to INBOX.TXT and
INBOX.OLD.
3. Open file INBOX.TXT in any text editor to read any messages that
are in there.
Page Faults are sometimes caused by an invalid date on one of the messages.
While you are looking at the INBOX.TXT file, look at the dates of the
messages. If you see a date that clearly makes no sense - several years
old or a future date, change it to a current date, and then save the
file as OLDBOX.
Restart Netscape Navigator. Your inbox will be automatically rebuilt.
You will also see a new mail folder called OLDBOX. See if you can open
it. If no, you can still read your old mail messages by opening the
file OUTBOX in any text editor, but make sure to move the file OUTBOX
away from your mail directory.
Note: If you are getting similar errors when attempting to send mail,
perform the operation above on files OUTBOX and OUTBOX.SNM.
5. Why do I get a "too many recipients"
error when sending mail?
Our mail server limits the number of recipients to discourage spam.
Anyone caught sending spam will be subject to cancellation of account
and possible penalties. If you just want to send several emails and
are not a spammer, then it will just take a little longer, we are sure
you will agree that this way is better for you and everyone else to
have a hassle free experience.
6. What about web space?
There are many webspace options available via the home page.
7. Where can I find D.N.S. settings and what are
they?
DNS stands for "Domain Name Server" or "Domain Name
Services". It allows you to connect to computers on the Internet
by using their names instead of their numbers.
You don't have to cern yourself with this to use this service.
8. How do I delete bookmarks from my bookmark list
?
Here is how to remove a bookmark from your "Bookmarks" menu:
1.Open the Bookmarks window:
If you're using Netscape Navigator 2.x, select "Go To Bookmarks"
from the "Bookmarks" menu.
If you're using Netscape Navigator 3.x, select "Bookmarks"
from the Window menu.
If you're using Netscape Communicator, select "Bookmarks"
from the Communicator menu then select "Edit Bookmarks" from
the submenu.
If you're using Netscape Communicator on Macintosh, select "Bookmarks"
from the menu just to the right of the bookmarks menu.
2.In the Bookmarks window which the above step displays, select
the bookmark you want to delete. Select it by single-clicking (don't
double-click) on it. This will hi-light it. (If you click twice on the
bookmark instead, you will visit the page which is bookmarked.) Remember
that you should be clicking on the bookmark in the "Bookmarks"
window, not under the "Bookmarks" menu.
3.Select "Delete" or "Clear" from the Edit
menu. This will remove the bookmark. If you deleted the wrong bookmark,
you can select "Undo" from the Edit menu to restore it. Otherwise,
close the Bookmarks window and the deleted bookmark will have been removed
from your Bookmarks menu.
9. How can I clear the "Location" or "Netsite"
pulldown menu in Netscape ?
You can go to a specific web page in Netscape Navigator and Netscape
Communicator by typing its location (its Universal Resource Locator,
or "URL") into the "Location" or "Netsite"
field at the top of the window. On Windows systems, the most recent
locations you entered this way will then be remembered so you can later
click on the arrow at the right end of the field and select them from
a list. You may occasionally want to clear out this list. Here's how
to do it.
Make sure that you quit from Navigator or Communicator before you make
any of the changes below. You should not have Netscape running while
you edit any files in the Netscape directory.
For Netscape Navigator or Communicator on Windows 3.1 or 3.11: Use
the Windows "Notepad" utility program to open the "NETSCAPE.INI"
file, which is probably either in your "C:\WINDOWS" directory
or in the directory where you installed the Netscape software. In this
file you will find a section titled "[URL History]", followed
by lines which begin with "URL_1=", "URL_2=", and
so forth. Delete all of the text after the equals sign for each one
of these lines, then save the file and start Netscape Navigator again.
For Netscape Communicator 4.x or Navigator 4.x on Windows 95 or Windows
NT:
The information in the Location pulldown menu is stored in a file named
"prefs.js" on your computer. This file should be in a subdirectory
under the directory where Netscape Communicator is installed on your
computer; for example, it might be located at "C:\Program Files\Netscape\Users\yourname\prefs.js".
Find this file on your hard disk, and open it as a text file. You'll
see several lines in that file which look something like this:
user_pref("browser.url_history.URL_1", "http://help.netscape.com/");
user_pref("browser.url_history.URL_2", "http://altavista.digital.com/");
user_pref("browser.url_history.URL_3", "http://www.unitedmedia.com/comics/dilbert/");
user_pref("browser.url_history.URL_4", "http://www.midwinter.com/lurk/lurker.html");
These lines (only the ones which say "browser.url_history"
in them) define what shows up in the Location pulldown menu. Delete
all of these lines (but not any other lines in the file), then save
your changes and start Communicator. The Location menu should now be
empty.
For Netscape Navigator 2.x and 3.x on Windows 95 or Windows NT 4.0:
This involves editing the Windows Registry, which can potentially harm
your system if you edit or delete the wrong entries. Make sure you have
current backups of your system before you try this.
Select Run from the Start menu, and enter "regedit.exe" (on
Windows 95) or "regedt32.exe" (on Windows NT 4.0), then press
Return. When the registry editor appears, go down through this hierarchy:
HKEY_CURRENT_USER
Software
Netscape
Navigator
URL History
Clear each entry listed under "URL History" by double-clicking
in the Name column of a line, deleting whatever appears in the Value
data field of the dialog box, and clicking "OK". Repeat for
each line. When you're done, quit from the registry editor and start
your Netscape software again.
10. How can I turn images off so my pages will
load faster ?
Most of your time browsing the web is probably taken up by having
to wait for graphic images to appear on the web pages. Often the graphics
are for aesthetics only.If you can live without them, you can tell
Netscape Navigator not to load images unless you specifically want
it to, and this will speed up your web browsing experience significantly
(especially if you're connected to the Internet by a modem and a phone
line).
To tell Netscape Navigator (2.x, and 3.x) not to automatically load
images:
1.Under the Options menu, you should see an item named "Auto
Load Images" with a check mark beside it. Uncheck "Auto
Load Images" by clicking on it.
To tell Netscape Communicator (4.x) not to automatically load images:
1.Select "Preferences" from the "Edit" menu.
2.Click on "Advanced" in the list on the left-hand side
of the dialog.
3.Uncheck the box beside "Automatically Load Images" (on
Windows)
4.Click the OK button on the bottom.
Now, graphics on web pages will show up as a small icon. If you ever
want to display all of the graphics on a particular web page, click
the "Images" button at the top of your browser window. You
can also click on any image icon to display just that one image. If
you want to turn automatic image loading back on for all pages, just
put the check mark back in by "Auto Load Images".
11. How do I prevent access to "adult"
sites from my computer?
One of the best ways to prevent your children from accessing sites
that are of adult nature is to use our software or you can download
one of the many programs specifically designed to do this. One, Net
Nanny, it is available at www.netnanny.com
Another, Cyber Sitter, is available for download at www.cybersitter.com
12. Why can’t I connect at 56K using my X.2
or K-Flex modem ?
At present, our sites are V.90, V.92, X.2, and K-Flex compatible.
If you connect to a modem that does not match the standard your modem
uses, you will connect at 33.6 or below. Please check your software
for alternate local numbers or e-mail support@freeizone.net.
13. Why do I keep getting disconnected while using
my 56K modem ?
All manufacturers have different solutions, we suggest you visit
your modem manufacturers' website.
14.How do I configure my dialer to dial my area
code without the 1?
If you are using our software dialer as intended, this shouldn't
happen.
15.How do I change the phone number that I use
to connect?
To change the phone number that you use to connect, simply go to
the phone book in the dialer software and make your new selection.
16.Can I install the software more than once?
Yes, you can share the software with your friends and family as many
times as you'd like to. You only need to install the software once
in each computer, even if you want multiple accounts for different
people in your household. Please note that one account cannot be logged
on more than once at a time. In other words, only one of your computers
can be logged on using your account!
17.I am still using an older version browser, where
can I get the newest version?
The newest netscape browser can be obtained at www.netscape.com website
and the newest explorer browser can be obtained at www.microsoft.com
18.How do I connect, after I have installed the
software?
Simply locate the F I
Z icon on your desktop or in you menu, then click it twice.
19. How can I change my password?
You can do so by contacting customer support at support@freeizone.net
20. What is V.90 and how does it work?
V.90 is the new industry modem standard that gives you the capability
of 56K speed by standardizing X2 and K-Flex technologies. Click here for more information.
21. What is V.92 ?
FREEiZONE
provides true value to our members by employing the newest data standard
in modem technology. V.92 narrows the gap between dial-up and broadband
services by delivering a broadband like Internet experience to analog
modem users. Customers whos modem supports V.92 technology benefit
by allowing us to become more competitive by enabling our network
to offer the latest technology to our subscribers and exceeding the
service offerings of other ISPs. Using Quick Connect and V.44 compression
to decrease usage costs and improve subscriber experience V.92 presents
key enhancements to the V.90 56K technology, including Modem On
Hold, V.44, Quick Connect, and PCM Upstream.
Each of these enhancements represents a push forward to a more user-friendly
dial-up experience. The most popular one is Modem On Hold because
this feature allows the user to put their connection to the net on
hold while they take a phone call at the very same phone line their
computer is connected to.
22. How do I disable the AOL Instant Messenger
automatic pop-up Sign On screen?
To disable the automatic pop-up sign on screen, click on "setup"
at the sign on prompt. There are two tabs to choose from (general
and connection). Click on the "general" tab. Remove the
check mark from the box marked "Start Netscape AIM when Windows
starts". Click O.K..
23. How can I keep my AOL account when I
sign up with FREEiZONE?
We realize that many AOL subscribers may enjoy the
features of AOL, fortunately, AOL has a plan
that offers the best of both worlds. If you
are not familiar with this plan, it is called "Bring
Your Own Access". You can get al
the info at keyword BILLING, under the AOL Price Plans, at the AOL
website.
If you connect to the Internet through a service other
than AOL (whether it's Compuserve, or Prodigy, or Microsoft, or Earthlink,
or FREEiZONE,
or any other service), you can then access
all of AOL's services by paying AOL only $9.95 a month.
You get unlimited access to all of the features you're used to - channels,
chat, IM, Buddy Lists, etc - for $9.95 a month instead of $2?.95 a
month. AOL saves money because you're not using their access lines
to connect, and they pass those savings on to the consumer.
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